Privacy Policy Last Updated: October 2025

ebonik ("we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ebonik (the "Website" or "Service"). By using our Website, you agree to the terms and conditions of this policy.

1. Information We Collect We collect several different types of information for various purposes to provide and improve our Service to you.

1.1 Personally Identifiable Information (PII) When you purchase products, create an account, subscribe to newsletters, or contact us, we may collect the following personal information:

• Identity Information: Name, date of birth, national ID details (if required).

• Contact Information: Email address, phone number (Hotline: +88 01953334846).

• Delivery Information: Billing and shipping address (Business Address: House: 49, Road: 04, Block: B, Monsurabad, Adabor, Dhaka-1207, Bangladesh).

• Payment Information: Credit/debit card details (securely processed through payment gateways; we do not store them directly) or mobile banking numbers.

• Account Information: Username and password (encrypted).

1.2 Automatically Collected Data When you access our website, the following information may be collected automatically:

• Usage Data: Your IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

• Cookies and Tracking Data: We use cookies, web beacons, and similar tracking technologies to enhance user experience. You can instruct your browser to refuse all cookies.

2. Use of Collected Data ebonik uses your collected data for the following purposes:

• Service Provision: To process your orders, deliver products, and respond to your requests.

• Communication: To notify you about your account or transactions, and send marketing or promotional materials (from which you can easily unsubscribe).

• Service Improvement: To analyze our website, fix bugs, and customize the user experience.

• Security & Legal Obligations: To prevent fraud, ensure the security of our services, and comply with applicable laws (such as the Digital Security Act or Consumer Rights Protection Act of Bangladesh).

• Customer Support: To resolve your inquiries and complaints (Support Email: support@ebonik.com.bd).

3. Data Retention and Security

3.1 Data Retention We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy. We may retain your data for a longer period to fulfill legal obligations (e.g., maintaining business records corresponding to Trade License No: TRAD/DNCC/014791/2025).

3.2 Data Security The security of your personal data is highly important to us. We implement administrative, technical, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please remember that no method of data transmission over the Internet is 100% secure.

4. Disclosure of Information We may disclose your personal information under the following circumstances:

• Legal Obligations: If required to do so by law, court order, or a request from governmental authorities.

• Service Providers: Information may be shared with third-party service providers for product delivery (courier companies), payment processing (banking/MFS partners), or website maintenance. These parties are authorized to use your data only according to our strict instructions.

• Business Transfers: If ebonik is involved in a merger, acquisition, or asset sale, your personal data may be transferred to the new owner.

5. Your Rights You may exercise the following rights regarding your personal data:

• Access and Correction: You have the right to access your personal data and correct any inaccurate information.

• Opt-Out: You may opt out of receiving marketing or promotional communications from us at any time.

• Data Deletion: Subject to applicable laws, you may request the deletion of your personal data. To exercise any of these rights or if you have any questions, please contact us at support@ebonik.com.bd.

6. Links to Other Websites Our website may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that party's site and governed by their privacy policy. ebonik has no control over and assumes no responsibility for their content, policies, or practices.

7. Changes to This Privacy Policy We may update our Privacy Policy from time to time. Whenever changes are made, we will post the new Privacy Policy on this page and update the "Last Updated" date at the top. For significant changes, we will notify you via email or through a prominent notice on our website.

Contact Information If you have any questions regarding this Privacy Policy, please contact us:

• Website: https:ebonik.com.bd  - Click to Visit 

• Registered Company: ebonik

• Trade License No: TRAD/DNCC/014791/2025

• Business Address: House: 49, Road: 04, Block: B, Monsurabad, Adabor, Dhaka - 1207, Bangladesh

• Hotline: +88 0195 3334 846

• Support Email: support@ebonik.com.bd